Error Messages with Hello World

Hello

I recorded a video of my difficulty with getting my name to display on the OLED.

https://watch.screencastify.com/v/MlVLTc300OH2lEv5TyNr

This is what I know:
The OLED displays “Hello World” or “Hello”
The program gets a runtime error with “He” or “Joanne”, if I change it back to “Hello World”, it works again.

Can anyone help?

Sorry you were having trouble. Thank you for taking the time to make the video. That was very helpful in tracking the issue down. I believe we have found and fixed the problem with one of our servers. Prior to loading the fix, I was able to duplicate the error but the fix seems to have corrected it.

When convenient, please try again and let me know if you are still having the problem.

I tried it now. I get an error connecting to the live server and it responds just like it did last night. I can get it to display “Hello”, but not “Joanne”

Edit: I just tried it again and it worked! How do I stop it from happening with the students?